Covid-19 Frequently Asked Questions


1. Please do not come in to the office if you have a fever, cough, chills, sore throat, or other flu-like symptoms. 

2. Please do not come in if you are under an isolation or quarantine order.

3. All clients will be required to wear a face mask.

4. Client temperatures will be checked upon entering our office. Clients will not be seen if they are showing signs of a fever, or other flu-like symptoms.

5. Only those who do have a scheduled appointment will be allowed in the office.


1. Prior to reopening, all offices will be deep cleaned and sanitized. 

2. We will follow all state, local and regulatory guidelines relating to sanitation and hygiene.

3. Our staff will be educated and trained on how to safely perform services. 

4. All appointments will be scheduled with adequate amount of time. This will ensure unnecessary contact as well as allowing us time to sanitize. 

5. Our team's temperature will be checked multiple times a day.

6. All members of our team will be required to wear a face mask & gloves.

7. Treatment rooms will be cleaned and disinfected after every client.


  1. Are walk-ins welcome?

    • At this time, we are only seeing clients by appointment only to ensure proper safety measures. Please click here to book an appointment.

    • If you are a new client, please book a consultation first!

  2. What is the best way to make an appointment?

    • Please book online OR call us at 972-800-2127.

  3. Can I bring someone (child, spouse, etc) with me?

    • Currently, only those who do have a scheduled appointment will be allowed in the office. 

  4. Has your cancellation policy changed?

    • Our 24-hour cancellation policy is still in place. To review, please click here.

  5. Where should I enter and exit?

    • When you arrive, please enter, and exit through the main door. There will be signage on the front door. Review before entering the spa.

  6. Will I be able to utilize the restroom before or after my appointment?

    • Unfortunately, at this time, our restrooms will be closed to ensure the safety for our team and clients.

  7. Will appointments be limited?

    • Yes, we will be spacing the appointments out throughout the day to ensure we can provide enough space to comfortably social distance as well as give the team adequate amount of time to clean thoroughly after each client.

  8. Any changes in your service and treatment options?

    • Currently, we are scheduling ALL laser hair removal services including the face.

    • Technician availability is limited for facial services including HydraFacial, eMatrix, SkinPen microneedling and laser hair removal.

  9. Will the technicians and supporting staff wear gloves and masks?

    • All UI team members will be required to wear gloves, face shields and a mask.

  10. Are you going to have contactless and cashless checkout?

    • Yes, we are only accepting credit cards at this time. Cash and check payments have been paused until further notice.

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